If you have any comments or suggestions with regards to the products or services of the Bank, you may contact the Bank in the following ways and leave your valuable feedback for us to improve:
Send an email to complaint@hk.cathaybk.com.
Contact the Bank's Complaint Handling Officer (Tel: 852-3921-7317) during the business hours.
Download the Complaint Form from our website and send the completed form to “Complaint Handling officer, Cathay United Bank Hong Kong Branch, 10F, Lee Garden Three, No.1, Sunning Rd, Causeway Bay, Hong Kong” or fax to 852-2527-0966.
An independent Complaint Handling Officer will be responsible to handle the complaint.
The Bank shall address your comment and feedback within 30 days (excluding the day of receipt) by (including but not limited to) visiting you personally, phone call, post and email.
The related personnel handling customer complaints are obligated to keep the complaint and the customer's information confidential.
Do not trust SMS from unknown sources
Cathay United Bank reminds you:
The Bank will not ask customers to log in Internet Banking and to enter account or personal information, including user name and password.
If you receive a text message purported to be from the Bank or from an unknown source, you should not respond to them or click on any links. If you have entered your Internet Banking user name and password on a phishing website, you are strongly advised to change your password as soon as possible.
Any questions, please call our Customer Service Hotline at (852) 2877 5488.
